Refund policy
At Malaram Luxe, we take great care to ensure that every order is carefully packed and delivered in excellent condition.
Returns & Exchanges
All sales are final. Once a box has been purchased, returns, exchanges, or cancellations are not permitted.
As our products are curated and packaged with care, we are unable to accept requests for returns or exchanges after an order has been placed or delivered.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery. If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of receiving your order so that we can review the issue and provide an appropriate resolution.
To help us process your request quickly, please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
You can reach us at info@malaramluxe.com.
Non-Returnable Items
As all purchases are final, all products sold by Malaram Luxe are non-returnable and non-exchangeable.
This includes, but is not limited to:
- Gift boxes and curated boxes
- Sale or promotional items
- Gift cards
- Personalized or custom products (if applicable)
Refunds
Refunds are only considered in exceptional circumstances, such as:
- The wrong item was delivered.
- The item arrived damaged due to transit and the claim is approved after review.
If a refund is approved, it will be processed to the original payment method. Processing times may vary depending on your payment provider or bank.
Contact Us
If you have any questions regarding your order or this policy, please contact us:
Email: info@malaramluxe.com